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CTM Leadership Team


CTM Board

CTM Board

CTM Board

CTM Board

CTM Board

Debbie Carling

Chief Executive Officer, EMEA

Debbie has 25 years+ experience within the travel industry, having worked in a number of key strategic and senior roles during this time.

Since beginning her first sales role at Britannic Travel in 1984, Debbie later became the European General Manager at global travel management company FCM in 2008. Debbie joined Chambers Travel Group as a consultant in 2011 and was quickly promoted to COO. She successfully instilled new company processes, productivity and developments in supplier relations.

In 2015 Chambers merged with Corporate Travel Management and Debbie played a key role during the transition. Under the guidance of Managing Director Jamie Pherous, CTM Europe was restructured around what he described as ‘the leaders he believed had the potential to drive the business forward’. Debbie Carling was instantly earmarked as one of those leaders and appointed as CEO in July 2016.

As CEO, it is Debbie’s responsibility to ensure that CTM’s customers in each region receive the highest level of tailored services, technology and reporting, while also operating seamlessly within CTM’s overall global strategy.

Michael Healy

Chief Operating Officer, EMEA

Michael Healy joined CTM in 2015 and has held senior strategic roles in a variety of industries for more than 30 years. At CTM, Michael is responsible for the service delivery of corporate travel requirements for a number of Central Government departments through the Crown Commercial Service PSTVS Framework.

Michael was awarded OBE in Queen’s new year 2021 honours list for services to support British nationals overseas.

In 2023, Michael was appointed Chief Operating Officer for EMEA.

Chris Montgomery

Chief Finance Officer, EMEA

Chris Montgomery has recently taken on the role of Chief Finance Officer (CFO) at Corporate Travel Management (CTM), bringing a wealth of knowledge with over 20 years of experience holding several senior finance roles across facilities management, accommodation, and the travel sector.

Chris spent eight years as the Finance Director for a Facilities Management company. In 2013, he took on the position of Finance Director at Totalstay, a Bedbank provider offering B2B hotel services to the travel industry.

During his tenure at Totalstay, Chris played a pivotal role in navigating the company through a successful acquisition by Jac Travel in 2015. Chris continued his role as Finance Director until the acquisition was completed. In 2018 WebBeds, a global company based in Australia and listed on the ASX, acquired Jac Travel, marking a new chapter in Chris’s career, he continued as Finance Director at WebBeds until the end of 2023.

Chris is an ACCA certified Accountant.

Brian Sheerin

Chief Technology Officer, EMEA

Brian Sheerin joined CTM in the role of Chief Technology Officer EMEA in early 2016 to drive the company’s technology innovation strategy from its UK-based Technology Hub.

Brian leads a large team of technology experts to design and deploy market-leading travel technologies which drive customer value and enhance the traveller experience.

Stuart Birkin

General Manager, London and Glasgow

Stuart Birkin has worked in the travel industry for over 20 years. With a short grounding in the leisure industry, Stuart’s commercial awareness soon led him into the business travel sector where he held key positions at three corporate travel companies including 10 years’ experience at Reed & MacKay as Director of Client Services.

In June 2012, Stuart joined Chambers Travel (now Corporate Travel Management) as Director of Account Management before moving to the role of Director of Strategic Client Partnerships where he oversaw CTM EMEA’s client retention strategy and EMEA Partner network.

As of 1st March 2023, Stuart Birkin has been appointed to the position of General Manager, Scotland.

Stuart has been a valued member of the senior team since 2012 and his appointment is an important enabler in creating the correct leadership structure as we continue to focus on service delivery and client retention.

In January 2024, Stuart Birkin assumed leadership responsibility for the CTM South region in addition to his existing responsibilities as General Manager for the Glasgow office.

Louise Hutchinson-Chambers

General Manager, CTM North

Louise joined CTM as Head of Account Management in 2016 to further strengthen Customer Delivery, Account Management and Implementation functions. Louise has since streamlined and standardised our Client Services function.

Louise has over 30 years of travel industry experience, which is as varied and extensive as her knowledge. Exceptional customer operational expertise, meticulous organisational skills and great attention to detail, all proving invaluable in her previous roles within tour operating, business travel and legal services. As a qualified Prince2 practitioner, she has led a number of high-profile projects, working extensively with Government clients.

In January 2023 Louise was promoted to General Manager, CTM North.

Mallory Gerard

General Manager, France

Mallory Gerald is the general manager of CTM France. She has worked within the travel industry for over 20 years starting as a business travel consultant at Rosenbluth International Travel and a corporate travel consultant at Frequent Flyer Travel.

Mallory jointed Chambers Travel Group in 2008 as office manager, France. In 2015, Chambers merged with Corporate Travel Management and Mallory was promoted to the role of General Manager in May 2017.

Mike Leeson

General Manager, Event Travel Management

In his 14 years in events, Mike has worked in operational, commercial and senior management roles across sectors from youth engagement and brand experience to sports, corporate hospitality and incentive travel.

Having joined ETM in 2014, he is now responsible for the general management and strategic direction of the ETM Europe team, helping them to deliver ‘connected experiences’ to a diverse range of global clients.

Shelley Mathews

EVP Sales, EMEA

Shelley has worked in the travel industry for over 16 years, including sales roles at two other TMCs, where she was promoted to head of sales and invited to join the executive board within 12 months.

In 2015 Shelley joined Chambers Travel Management as Director of Sales. When CTM and Chambers merged in 2016, Shelley was then promoted to General Manager Sales. Shelley is now EVP Sales and heads and manages both the sales and client services teams.

Penny Munn

Chief Partnerships Officer, EMEA

Penny Munn has worked in the travel industry for more than 25 years and is now Chief Partnerships Officer, EMEA for Corporate Travel Management.

Penny previously held positions at Virgin Atlantic Airways and American Express Business Travel, before joining CTM in 2015.

Having built strong relationships with key suppliers, she is responsible for negotiating commercial contracts to deliver creative and innovative solutions for our customers.

Natasha Baynes

Head of Marketing, EMEA

Natasha joined Corporate Travel Management (CTM) as a digital marketing assistant in August 2016 and was promoted after just six months to a Senior Marketing Executive. After two and a half years of managing the digital marketing strategy, Natasha was promoted to Marketing Manager, Europe.

Natasha is responsible for the development and delivery of the CTM Group’s digital marketing strategy within Europe, across all local business lines as well as the operational leadership of the EMEA Marketing team.

Natasha holds a BA (Hons) degree in Marketing Communications.

Nina Goel

Head of HR, EMEA

Nina is an accomplished HR professional with extensive experience in complex management roles. She excels in delivering strategic solutions rooted in a deep business understanding, achieving successful outcomes by aligning with both business needs and personnel.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

 

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.
Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Chairman

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

 

Jon Brett

Independent Non-Executive Director

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Independent Non-Executive Director

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Independent Non-Executive Director

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.