CTM24 – Out of hours


Our in-house out of hour’s solution, CTM24 (out of hours service), provides you with full 24/7 accessibility globally via a local rate number. All out of hours teams are manned by senior, experienced agents who are specifically trained to meet your unique requirements and our solution can be quickly and easily scaled up during busy periods or times of crisis.

All Out of Hour consultants have access to the same systems as your dedicated business hours team (i.e. reservations, traveller profiles, negotiated supplier rates and policy information). They are also able to manage last minute bookings, changes or cancellations to existing reservations and resolve any discrepancies at check-in.

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