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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Leadership Team


CTM Board

CTM Board

CTM Board

CTM Board

CTM Board

Debbie Carling

Chief Executive Officer, Europe

Debbie Carling is the CEO of Corporate Travel Management (CTM) Europe. Debbie has 25 years+ experience within the travel industry, having worked in a number of key strategic and senior roles during this time.

Since beginning her first sales role at Britannic Travel in 1984, Debbie later became the European General Manager at global travel management company FCM in 2008. Debbie joined Chambers Travel Group as a consultant in 2011 and was quickly promoted to COO. She successfully instilled new company processes, productivity and developments in supplier relations.

In 2015 Chambers merged with Corporate Travel Management and Debbie played a key role during the transition. Under the guidance of Managing Director Jamie Pherous, CTM Europe was restructured around what he described as ‘the leaders he believed had the potential to drive the business forward’. Debbie Carling was instantly earmarked as one of those leaders and appointed as CEO in July 2016.

As CEO, it is Debbie’s responsibility to ensure that CTM’s customers in each region receive the highest level of tailored services, technology and reporting, while also operating seamlessly within CTM’s overall global strategy.

Karen Janssen

Chief Information Officer, Europe

Karen Janssen is the Chief Information Officer of Corporate Travel Management (CTM). Karen has worked in the travel industry for nearly 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team.

John Murray

Chief Finance Officer, Europe

John Murray joined CTM as Europe’s CFO in June 2020. Bringing a wealth of experience John has spent 20 years in the travel industry starting his career at TUI (Global Tour Operator).

With a short grounding in the IT industry, John returned to TUI as Commercial Finance, Business Partnering MD. John’s experience led him to a secondment to TUI India before returning to the UK to start a new role as Divisional Finance Director for the Ski division. John has gained valuable experience and exposure to acquisitions & disposals and transformation & change management.

 

Brian Sheerin

Chief Technology Officer, Europe

Brian Sheerin joined CTM in the role of Chief Technology Officer Europe in early 2016 to drive the company’s technology innovation strategy from its UK-based Technology Hub. Brian leads a team of 40+ technology experts to design and deploy market-leading travel technologies which drive customer value and enhance the traveller experience.

Stuart Birkin

Director of Strategic Client Partnerships

Stuart Birkin has worked in the travel industry for over 20 years. With a short grounding in the leisure industry, Stuart’s commercial awareness soon lead him into the business travel sector where he held key positions at three corporate travel companies including 10 years’ experience at Reed & MacKay as Director of Client Services.

In June 2012, Stuart joined Chambers Travel (now Corporate Travel Management) as Director of Account Management before moving to the role of Director of Strategic Client Partnerships where he now oversees CTM EMEA’s client retention strategy and EMEA Partner network.

Julie Cope

General Manager England

Julie Cope is General Manager England of Corporate Travel Management (CTM). Julie has worked in the travel industry for over thirty-five years, with roles including General Manager Operations at Hillgate Travel and Director of Operations EMEA at Chambers Travel Group.

In 2015, Chambers merged with Corporate Travel Management and Julie played a key role during the transition and was promoted to General Manager England.

Shelley Mathews

VP Sales & Client Services

Shelley Mathews is the VP of Sales and Client Services at Corporate Travel Management (CTM) Europe. Shelley has worked in the travel industry for over 16 years, including sales roles at two other TMCs, where she was promoted to head of sales and invited to join the executive board within 12 months.

In 2015 Shelley joined Chambers Travel Management as Director of Sales. When CTM and Chambers merged in 2016, Shelley was then promoted to VP of Sales Europe. Shelley heads and manages both the sales and client services teams.

Natasha Baynes

Marketing Manager, Europe

Natasha joined Corporate Travel Management (CTM) as a digital marketing assistant in August 2016 and was promoted after just six months to a Senior Marketing Executive. After two and a half years of managing the digital marketing strategy, Natasha was promoted to Marketing Manager, Europe.

Natasha is responsible for the development and delivery of the CTM Group’s digital marketing strategy within Europe, across all local business lines as well as the operational leadership of the EMEA Marketing team.

Natasha holds a BA (Hons) degree in Marketing Communications.

Penny Munn

Head of Supplier Relations, Europe

Penny Munn has worked in the travel industry for more than 25 years and is now Head of Supplier Relations, Europe for Corporate Travel Management.

Penny previously held positions at Virgin Atlantic Airways and American Express Business Travel, before joining CTM in 2015.

Having built strong relationships with key suppliers, she is responsible for negotiating commercial contracts to deliver creative and innovative solutions for our customers.

 

Averil Hooper

Director of Innovation, Europe

Averil Hooper has more than 28 years’ experience working in the corporate travel industry.

She spent nine years at Uniglobe as Operations Manager before moving to Chambers Travel Management in 2006 as Head of Operations before assuming the role of Director of Internal Innovation & Smart Working. When Chambers was bought by Corporate Travel Management in 2016, Averil continued as Director of Internal Innovation and became a key part of the senior management team.

Mike Leeson

General Manager, Event Travel Management

In his 14 years in events, Mike has worked in operational, commercial and senior management roles across sectors from youth engagement and brand experience to sports, corporate hospitality and incentive travel.

Having joined ETM in 2014, he is now responsible for the general management and strategic direction of the ETM Europe team, helping them to deliver ‘connected experiences’ to a diverse range of global clients.

Mallory Gerard

General Manager, France

Mallory Gerald is the general manager of CTM France. She has worked within the travel industry for over 20 years starting as a business travel consultant at Rosenbluth International Travel and a corporate travel consultant at Frequent Flyer Travel.

Mallory jointed Chambers Travel Group in 2008 as office manager, France. In 2015, Chambers merged with Corporate Travel Management and Mallory was promoted to the role of General Manager in May 2017.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie Pherous was employed by Arthur Andersen, now Ernst & Young, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

 

Laura Ruffles

Executive Director, Global COO

Director since December 2015

Laura Ruffles is CTM’s Global Chief Operating Officer and, in late 2015, was appointed an Executive Director in recognition of her leadership contribution. She has significant local, regional and global industry experience and, in a career of more than 20 years, has led teams across sales, account management, operations and technology. Laura Ruffles is responsible for all aspects of CTM’s business performance. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Federation of Travel Agents.

Anne Tucker

Global Chief Legal Officer & Company Secretary

Anne Tucker joined CTM in September 2019 as Global Chief Legal Officer & Company Secretary. Anne is an experienced corporate lawyer and company secretary with extensive experience in corporate governance, regulatory engagement and merger and acquisition activity.

Anne has most recently been a consultant providing legal and related advisory services to clients in the gambling and entertainment sector. Anne has also held various legal and compliance roles over a 12 year period with Tatts Group Limited, including the position of General Counsel & Company Secretary, and prior to this worked as a lawyer in both private practice and government roles.

Anne holds both Bachelor of Commerce and Bachelor of Laws (Hons) qualifications, as well as a Graduate Diploma in Applied Corporate Governance. Anne is a member of the Governance Institute of Australia.

Neale O’Connell

Global Chief Financial Officer

Neale O’Connell joined CTM as Global CFO in July 2019, bringing a wealth of experience in listed company financial management built over a 25-year career. Neale spent 14 years at Tatts Group before departing in 2018 as Group CFO following the merger with Tabcorp. Neale has deep public company experience; he managed the major financial elements for the floats of Smorgon Steel and Tattersall’s and managed multinational projects as Finance Director for contracting and logistics supplier Delta Group. Neale is a member of the Institute of Chartered Accountants, a member of the Australian Institute of Company Directors and a member of the Finance and Treasury Association.

Andrea Joseph

Chief People Works Officer

Andrea is an experienced professional with a proven track record in developing successful solutions and delivering outcomes across all aspects of Human Resources.
A highly skilled leader and project manager, Andrea designed and delivered a Leadership Cultural Change initiative at Suncorp before joining CTM in 2012 to lead CTM’s people functions. As Chief People Works Officer, Andrea is responsible for attracting, developing, and retaining talent who deliver great customer service, and valuable innovative solutions for our clients. Andrea’s role also ensures global accountability in delivering CTM’s shared vision of on-demand flexible learning and high performance coaching to ensure continuous personnel development; such as CTM’s High Performance (HiPo) program. In addition to a Bachelor of Commerce majoring in HR and IR, Andrea is also an Accredited Level 2 Executive Coach. Andrea is also responsible, in AU/NZ, for HR, ICT, Health and Safety, and Facilities.

Paul Healy

Global Head of Information Systems and Security

Paul Healy joined CTM in 2008, firstly as the ANZ IT Manager, later moving to lead Group IT operations, before taking on a Global management role in May 2016. Over this period he has been responsible for ensuring CTM’s global computing, communications and security infrastructure has maintained pace with the company’s rapid growth. Paul is also responsible for coordinating CTM’s global cloud infrastructure, cybersecurity, privacy and compliance programs, as well as managing CTM’s Business Intelligence and analytics platforms.
Paul is a highly experienced IT professional with over 15 years of IT management experience across various industries. He has led teams across various IT disciplines including infrastructure management, software development, ERP and support services.
Paul holds a Masters’ degree in Information Technology majoring in Enterprise Systems from QUT, and is certified in both Project Management and Business Analysis. He is an Associate Member of the Australian Computing Society.

Scott Ward

Global Head of Partnerships

Scott joined CTM’s Queensland office as the Head of Client Management in 2011 and quickly established himself as someone dedicated to delivering results that were both positive and provided a real impact.
This saw him join the General Manager Succession Plan after his first year with the business and move in to the GM role for Victoria in mid-2013.
In 2017 Scott moved into the role of Global Head of Partnerships. With a focus on technology-based innovation, this position is responsible for aligning efficiencies and optimising partnerships across CTM’s global business.
Before joining CTM, Scott held various roles in the travel industry including the Australian National Sales Manager for one of the largest travel technology companies globally. He has brought this technical knowledge of best-in-market processes to enhance the alignment of solutions offered to CTM’s clients.
With over 15 years’ worth of experience in the travel industry, Scott has an excellent overall understanding of the intricacies of travel and travel management and the most effective ways of applying these to achieve optimal outcomes.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 15 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines.

Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

During her time at Corporate Travel Management, Annabel has worked across global growth strategy and entry into the ASX, including a highly successful IPO and the acquisition and rebranding of a number of international companies.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM), an Associate Member of the Australian Marketing Institute (AMI), and sits on the AMI Industry Advisory Group.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.
Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Ewen Crouch AM

Chairman

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a non-executive director of BlueScope Steel Limited (since March 2013).  He is a Fellow of the Australian Institute of Company Directors and a member of its Law Committee and a director of Jawun. He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a director of Sydney Symphony Orchestra from 2009 – 2020 and as a non-executive director of Westpac Banking Corporation from 2013 to 2019.

Ewen Crouch was appointed as Chairman on 25 March 2019.

 

 

Sophie Mitchell

Independent Non-Executive Director

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans Corporate and, prior to this, she was Morgans Head of Research.

Sophie now concentrates on her Board roles and is a Non-Executive Director of ASX-listed Flagship Investments Limited and Chairman of Apollo Tourism & Leisure Limited. She is also a Non-Executive Director of Morgans Holdings (Australia) Limited and the Morgans Foundation Limited, a Board member for the Australia Council for the Arts and Chairman of Australian Super’s Queensland Advisory Council.

She was a Non-Executive Director of Silver Chef Limited (September 2011 – December 2019) and a member of the Australian Government Takeovers Panel between 2009 and 2018.

 

Jon Brett

Independent Non-Executive Director

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity, and a non-executive director of Mobilicom Limited. His former directorships include Godfreys Group Limited, The Pas Group Limited and the chairman of Indoor Skydive Australia Group Limited.  Jon was also one of the first non-executive directors at Vocus Group, where he served for over a decade.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie Pherous was employed by Arthur Andersen, now Ernst & Young, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

 

Laura Ruffles

Executive Director, Global COO

Director since December 2015

Laura Ruffles is CTM’s Global Chief Operating Officer and, in late 2015, was appointed an Executive Director in recognition of her leadership contribution. She has significant local, regional and global industry experience and, in a career of more than 20 years, has led teams across sales, account management, operations and technology. Laura Ruffles is responsible for all aspects of CTM’s business performance. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Federation of Travel Agents.