Travel Matters June 2017

www.travelctm.co.uk WELCOME | 03 Travel Matters magazine is published four times a year by Corporate Travel Management. Editor: Gillian Upton Design & Production: breakthegrid.co.uk On behalf of Corporate Travel Management: Scott Alboni. While every effort is made to ensure accuracy, CTM cannot be held responsible for any errors or omissions. Printed by Vincent Press Limited, Dorking. UK Headquarters, One Carter Lane, London EC4V 5ER T: + 44 (0) 20 7429 9600 F: + 44 (0) 20 7429 9605 www.travelctm.co.uk To subscribe to Travel Matters, contact Scott Alboni at Corporate Travel Management, on +44 (0) 207 429 9600 or email: scott.alboni@eu.travelctm.com IN THIS ISSUE 10 | LEGAL EAGLES Chambers Travel Management cut its teeth on legal accounts and as CTM today this particular industry vertical still counts as a major slice of its portfolio 18 | WHAT’S YOUR TMC WORTH TO YOU? That’s the question being posed in CTMs White Paper. 12 | HEY BIG SPENDERS Five major markets dominate the world of business travel. Read our lowdown of their spend and impressive growth figures 13 | THE AGE OF OVERLOAD How to survive and thrive in a fully connected world is the theme of a new book, which provides fascinating insights for any hard-pressed executive 15 | JAPAN’S POWERHOUSE Read our Insider’s Guide of Tokyo, Japan’s political, cultural and economic heart, with details of where to stay, business etiquette, what to see and how to reach downtown GREAT IDEAS CTM INSIGHT Signature to come Debbie Carling, Chief Executive Officer EMEA With a snap election this month (June) and the Brexit negotiations imminent, our business climate feels as if it’s on hold. Will we get a trade deal; will we still be part of the single market? These are still unknowns. CTM is working on regardless, finding bespoke solutions for our customers and ensuring that they have the most robust travel programme in place to sustain any eventuality in these fluid times. Direct sell is one irritant in the marketplace today, challenging corporates’ travel policy compliance at its core. CTM provides full content from all third party providers via APIs, aggregating into one place. It is a subject close to GTMC and CEO Paul Wait argues the case for channel parity. Read his opinion on page 5. Keeping travellers safe within our shores is the subject explored by our partner International SOS on page 6, while we look at the challenge of business travel in emerging markets on page 9. What makes our abundance of legal clients so different? We discover the special market characteristics of this industry vertical on page 10. On page 15 we profile the buzzy Asian city of Tokyo in our Insider’s Guide, while we’ve packed lots of news from CTM to round off the issue on page 18. INDUSTRY NEWS 04 | CTMS GUIDE TO IN-FLIGHT WIFI Which airlines are offering in-flight connectivity and for how much? Check out our useful list of airlines flying from the UK 5 | CHANGING CHANNELS Direct sell is the thorn in the side of both TMCs and corporates. Hear what GTMC CEO Paul Wait has to say about the way ahead 06 | NOT IN MY BACKYARD Domestic terrorism is a real threat and International SOS outlines best practice on how to keep travellers safe in the UK TRAVEL TRENDS 09 | BRAVE NEW WORLDS How does CTM meet the challenges of new and immature business travel markets? Discover their successful strategies in both Africa and Russia in our feature