Travel Matters February 2018

www.travelctm.co.uk WELCOME | 03 Travel Matters magazine is published four times a year by Corporate Travel Management. Editor: Gillian Upton Design & Production: www.breakthegrid.co.uk On behalf of Corporate Travel Management: Scott Alboni. While every effort is made to ensure accuracy, CTM cannot be held responsible for any errors or omissions. Printed by Vincent Press Limited, Dorking. UK Headquarters, One Carter Lane, London EC4V 5ER T: + 44 (0) 20 7429 9600 www.travelctm.co.uk To subscribe to Travel Matters, contact Scott Alboni at Corporate Travel Management, on +44 (0) 207 429 9600 or email: scott.alboni@travelctm.com IN THIS ISSUE 12 | WELCOME TO THE FUTURE CTMs technology guru Brian Sheerin unpicks the latest hi-tech developments that will change the face of booking travel as we know it today 16 | GATEWAY TO ASIA Malaysia’ capital Kuala Lumpur is a natural launchpad for investment in SE Asia 18 | FUN AND GAMES AT BTS The annual Business Travel Show will showcase CTMs latest product and its lighter side 15 | BANKING ON SUCCESS Your at-a-glance guide to surviving Mumbai, set to become one of the world's leading global financial hubs GREAT IDEAS CTM INSIGHT Signature to come Debbie Carling, Chief Executive Officer EMEA Welcome to the first issue of 2018. We are gearing up for yet another bumper year and will be showcasing our latest client offerings at the Business Travel Show later this month. Visitors to the show will see that our range of services and products continue to expand, offering clients the flexibility to cherry pick exactly what they want. We will be launching a new product, Lightning Lite, so do make a B-line for our stand, at B620. The journey we have taken is highlighted in our feature on page 9. The benefits of technology has been a huge part of our story and the subject runs through this issue, highlighting how it has augmented the management of travel risk (read our partner International SOS’ feature on page 10), what the future looks like (read our tech guru’s predictions on page 12) and how it will help satisfy the demands of GDPR, the new data regulation coming into force this May. Read what you should be doing in our feature on page 6. Not one but two destinations fill our Great Ideas section, both in burgeoning Asia. We’ve included an at-a-glance guide to Mumbai (find it on page 15) and an Insider’s Guide to Kuala Lumpur on page 16. We’ve packed into the last page all the latest news from CTM. INDUSTRY NEWS 04 | A CLASS OF ITS OWN Privacy is the new gold standard for business class cabins 06 | TIME TO ACT CTM flags up the urgency of satisfying the new data regulations 08 | WE'RE GETTING THERE The GTMC outlines how a TMC can help mitigate those all too commonplace travel disruptions TRAVEL TRENDS 09 | ONE STOP SHOP The evolution of travel management companies means huge benefits for clients 10 | TECH TO THE RESCUE Tech-enabled tools help provide cutting-edge travel risk products and services Travel like you mean business. Designed with your comfort in mind, our International Business Class is the perfect choice for your business travel. At the airport, enjoy Maple Leaf Lounge access and priority services. Onboard, experience the ultimate in comfort with fully flat beds, sumptuous cuisine and exclusive features and amenities. All this is conveniently offered on daily non-stop flights from London Heathrow to Canada with smooth connections to over 100 destinations in North America. For more information, please visit aircanada.com or contact Corporate Travel Management. S:268 mm T:297 mm B:303 mm