Travel Matters - May / June 2015

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14 | CHAMBERS INSIGHT
PEOPLE
AWARDS 2015
Chambers Travel Group considers its staff the company’s best asset,
and prides itself on employing the cream of the crop. One was
recognized as outstanding in her category in recent industry awards
The prestigious People Awards 2015
selected Jean Towers as Account Manager
of the Year in the 2015 People Awards.
The category recognizes the individual
who takes a proactive and consultative
approach to their role in order to provide
unrivalled customer service, care and value
to their client/s.
All the winners were revealed on May
22nd during a lunchtime ceremony at the
Park Plaza Westminster Bridge Hotel.
The judges were extremely impressed
with evidence that demonstrated Jean’s
determination and innovation to make a
difference. One of the many examples was the
creation of a bespoke ‘Vision of the Future’
ROI document for a client which showed
considerable actual savings as well as greater
potential savings over a 12-month period.
Jean has eight years’ experience in business
travel account management and joined
Chambers in March 2014. She has rapidly
become a trusted advisor to her clients,
developed strong working relations with other
departments within Chambers, particularly
the operations staff, and played a vital role in
implementing an elite new client, Houses of
Parliament, at short notice.
“Her commitment and dedication is second
to none,” says Chambers Travel Group CEO
Chris Thelen. “Jean is a professional all-
rounder with strong relationship management,
analytical and strategic skills.”
Jean’s combined portfolio is £16m, of
which £8m was implemented between
March-August 2014. “This is a phenomenal
achievement, especially as Jean was a
newcomer to Chambers and was returning
to the industry after a two-year break,”
adds Thelen.
Chambers was selected as finalists in
two other categories this year: Rising Star
(Matthew Heymans) and Operations Team
(Imagination Team.
The People Awards recognise excellence
in business travel, in teams or individuals,
with the common element being their
professionalism, making them stand out from
their industry peers.
Last year was the first time Chambers had
submitted entries and hit the jackpot with
a trio of wins: Matthew Heymans scooped
Sales/Business Development Manager of the
Year; the SME Team collected Sales/Business
Development Team of the Year; and our
Eurocentre teamwas awarded Operations
Team of the Year. Jean Towers
“Jean is a
professional
all-rounder with
strong relationship
management,
analytical and
strategic skills”