Travel Matters - May / June 2015

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WELCOME | 03
Travel Matters magazine is published four times a year by
Chambers Travel Group.
Editor: Gillian Upton Design & Production:
On behalf of Chambers Travel Group: Hannah Fletcher.
While every effort is made to ensure accuracy, Chambers
cannot be held responsible for any errors or omissions.
Printed by John Dollin Printing Services.
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Broken Wharf House, 2 Broken Wharf, London EC 4V 3DT
T: + 44 (0) 20 7429 9600 F: + 44 (0) 20 7429 9605
To subscribe to Travel Matters, contact Hannah Fletcher at
Chambers Travel Group, on +44 (0) 207429 9600 or
email:
IN THIS ISSUE
INDUSTRY NEWS
04 | SMALL BUT PERFECTLY FORMED
Find out about Cloud 9, Chambers product
launched specifically for the SME market
with three levels of service.
TRAVEL TRENDS
06 | MEASURE FOR MEASURE
Why is it so important to benchmark
meetings spend? Mark Harris shares
the rationale and all the answers.
07 | OUTWARD BOUND
If UK PLC is to thrive in the global economy
it urgently needs a fully integrated
transport infrastructure, argues the GTMCs
CEO Paul Wait.
08 | BACK TO THE FUTURE
Exploiting historical data to predict
traveller behaviour is the next big
thing in the increasingly complex
world of data, says Gillian Upton.
10 | WHEELS OF FORTUNE
Managing risk on the road is an often
overlooked part of a managed travel
programme and International SOS
explains why and how to keep your
travellers safe.
GREAT IDEAS
12 | GREAT SCOT!
Chambers explains why the Scottish
capital deserves its reputation as a popular
destination for corporate events. Strong,
sassy and cosmopolitan are just three of
the city’s characteristics.
14 | PEOPLE AWARDS 2015
Discover which Chambers staff
member was recognised for her
sterling efforts at the annual People
Awards 2015.
CHAMBERS INSIGHT
15 | STAYING ON TOP
Hear about the four new sales staff that
have joined Chambers this year as part of
the company’s year of growth.
15 | CHAMBERS CHATTER
Find out about the success of Chamber’s
first Chatter event in Holland and why the
company decided to launch the programme
in The Netherlands..
Chris Thelen, Chief Executive Officer
Testament that our staff are among the
cream of the crop in the industry came
last month when the annual People
Awards recognized excellence in one of
our team members, Jean Towers. We
celebrate the win - Account Manager of
the Year 2015 - on page 14.
On page 4 you can read all about Chambers’
new product launch, Cloud 9, and what it
can deliver for you. Targeted directly at
entrepreneurial SME companies, which are
the lifeblood of our economy, Cloud 9 is a
bespoke service for corporates with spends
of up to £1m and who need flexibility.
All eyes are on the new government to
act swiftly on Sir Howard Davies’ final
report, to either build a new runaway at
Heathrow or Gatwick. Whichever airport
gets the go-ahead to expand, there can be
no more delays. GTMC CEO Paul Wait
reinforces this point in his call for a fully
integrated transport infrastructure. Read his
straight-talking report on page 7.
Our Travel Trends section highlights the
latest developments in our dynamic industry.
Measuring benchmarking spend (page 6),
the new-fangled predictive analytics (page 8)
and mitigating risk on the road for your
travellers (page 10) will keep you ahead of
the curve.
We’ve profiled Edinburgh as an ideal
destination for corporate events, (see page
12), and round off the issue with news of our
ever expanding team (see pages 14 & 15).
Enjoy the read.