Travel Matters - June 2016

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Travel Matters magazine is published four times a year by
Corporate Travel Management.
Editor: Gillian Upton Design & Production:
On behalf of Corporate Travel Management: Scott Alboni.
While every effort is made to ensure accuracy, CTM
cannot be held responsible for any errors or omissions.
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IN THIS ISSUE
Chris Thelen, Chief Executive Officer
It is incumbent upon all employers to
ensure that their travellers are safe and
now, with so many countries on high
alert, it’s time to revisit your risk
mitigation policies and strategies to
ensure they are sufficiently robust.
That’s the message from our team
of experts at our security partner
International SOS. Our three-part focus
on the risks of business travel kicks off
on page 8.
Being able to give travellers instant
updates on flight delays, gate changes
and itinerary management is a crucial
part of keeping your travellers not only
safe but stress—free and this is now a
reality with the launch of Smart Trip, our
app for those on the move. See page 5.
Whether you’re in the Brexit or the
Remain camp, our continental cousins
are an integral part of the pan-European
service we offer clients. Read our
feature on page 6.
How do you know that you’re getting
the right price for your travel?
Suppliers’ multi-channel distribution
strategies do not always share price
parity, says the GTMCs CEO Paul Wait
in his regular feature. See page 14.
Don’t overlook LA when
contemplating a conference, incentive
or meeting. Our events specialists
reckon it ticks many of the boxes. Read
for yourself and decide on page 16.
Finally, we’re blowing our own trumpet
on Pages 18 & 19 as several of our staff
won a prestigious award, while CTMs
Smart technology suite received
recognition by winning another
industry-leading award.
INDUSTRY NEWS
04 | FINGERTIP CONTROL
ON THE MOVE
CTM’s new app, Smart Trip, delivers
real-time traveller experience in the
palm of their hand.
TRAVEL TRENDS
06 | CONTINENTAL SHIFT
Germany, France and the UK might be
the largest business travel markets in
Europe but there are others challenging
this status quo.
08 | RISKY BUSINESS
Are your risk mitigation strategies
and policies up to scratch? We quiz
an expert from International SOS
on best practice.
10 | CYBER CRIME:
THE NEW FRONTIER
As if the threat of terrorism weren’t
enough, now travel managers have to
worry about the increasing threat of
cyber crime.
12 | THE BEST LAID PLANS
To ensure that your business continues
during a disruptive event, means being
prepared with crisis planning. Find out
how best to plan for the worst.
14 | IS THE PRICE RIGHT?
Price parity across multi-distribution
channels should be the gold standard
in our industry, but is it asks the GTMC?
GREAT IDEAS
16 | MEETING IN LA LA LAND
Los Angeles ticks all the boxes when
it comes to finding a venue for a
conference, incentive or meeting.
CTM INSIGHT
18 | PEOPLE POWER
Read who won the prize at the annual
People Awards last month.
WELCOME | 03